Kempinski Dubai Mall Hotel

Clear and guest-friendly policies define Kempinski Dubai.

Check-in & Check-out

• Check-in: From 15:00
• Check-out: Until 12:00
  Early check-in and late check-out may be available on request, subject to availability.

Identification & Age Policy

• A valid photo ID or passport is required at check-in.
• Minimum check-in age is 18 years.

Deposits & Payments

• A security deposit may be required upon arrival to cover incidentals.
• Major credit cards are accepted.

Cancellation Policy

• Cancellation terms vary by room type and rate plan. Flexible and non-refundable options are available.
• Guests are advised to review booking conditions carefully before confirming.

Smoking Policy

• Designated smoking rooms are available.
• All public areas and non-smoking rooms are strictly smoke-free.

Pet Policy

• Pets are not allowed at the property.

Accessibility

• The hotel offers wheelchair-accessible rooms, elevators, and step-free access throughout.