Important Information
Policies
To help make your stay at Kempinski Hotel Mall of the Emirates, Dubai in Dubai as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear and guest-friendly policies define Kempinski Dubai.
Check-in & Check-out
- Check-in: From 15:00
- Check-out: Until 12:00
Early check-in and late check-out may be available on request, subject to availability.
Identification & Age Policy
- A valid photo ID or passport is required at check-in.
- Minimum check-in age is 18 years.
Deposits & Payments
- A security deposit may be required upon arrival to cover incidentals.
- Major credit cards are accepted.
Cancellation Policy
- Cancellation terms vary by room type and rate plan. Flexible and non-refundable options are available.
- Guests are advised to review booking conditions carefully before confirming.
Smoking Policy
- Designated smoking rooms are available.
- All public areas and non-smoking rooms are strictly smoke-free.
Pet Policy
- Pets are not allowed at the property.
Accessibility
- The hotel offers wheelchair-accessible rooms, elevators, and step-free access throughout.